Help Center
  1. Help Center
  2. Support

Website support

Required fields are marked with an asterisk*
Medium
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"814e07fc0827ef6291e86318e7c4593f556fc327_lout","branding":{"id":"1","key":"mpda","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"mpda","projectId":10009,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! Please open a ticket and we will provide support as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"6","name":"Department of Administration","descriptionHtml":"","callToAction":"Department of Administration","introHtml":"<p>Your go-to resource for managing invoices, resolving billing inquiries, and addressing general administrative support needs.</p>","icon":10481,"iconUrl":"https://therightsmanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[1],"key":""},{"id":"4","name":"IT Helpdesk Portal","descriptionHtml":"","callToAction":"IT Helpdesk Portal","introHtml":"<p>Your go-to support for email troubleshooting, computer-related problems, and general IT assistance</p>","icon":10466,"iconUrl":"https://therightsmanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"5","name":"Website support","descriptionHtml":"","callToAction":"Website support","introHtml":"<p>Your go-to resource for troubleshooting website issues, resolving hosting problems, and addressing general web development or maintenance needs.</p>","icon":10470,"iconUrl":"https://therightsmanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[1],"key":""},{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://therightsmanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://therightsmanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[4,6,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3412f308-1249-346e-af21-db85ab9423f4","appLinkName":"","appLinkUrl":"","spaceKey":"SR","spaceName":"Soporte Áralos","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MPDA","serviceDeskId":1,"kbLinkDomainURLs":["https://therightsmanager.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MPDA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Y2UyMTdmYi03MzQ1LTQ0MGItOTgwYy0wODYxMzRiYzFiZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MjgxNDMsIm5iZiI6MTc1MTYyNjk0M30.5j7CXZD86cVvELmu3Id1hTkNvMQ719H4ZYEhb30ixhw","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5ce217fb-7345-440b-980c-086134bc1bf3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":5,"projectId":10009,"issueType":{"id":"10021","name":"Submit a request or incident"},"form":{"name":"Website support","descriptionHtml":"","callToAction":"Website support","intro":"<p>Your go-to resource for troubleshooting website issues, resolving hosting problems, and addressing general web development or maintenance needs.</p>","instructions":"","icon":10470,"iconUrl":"https://therightsmanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioridad","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2025-07-04T13:02:23+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3412f308-1249-346e-af21-db85ab9423f4","appLinkName":"","appLinkUrl":"","spaceKey":"SR","spaceName":"Soporte Áralos","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MPDA","serviceDeskId":1,"kbLinkDomainURLs":["https://therightsmanager.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Y2UyMTdmYi03MzQ1LTQ0MGItOTgwYy0wODYxMzRiYzFiZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MjgxNDMsIm5iZiI6MTc1MTYyNjk0M30.5j7CXZD86cVvELmu3Id1hTkNvMQ719H4ZYEhb30ixhw","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5ce217fb-7345-440b-980c-086134bc1bf3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=therightsmanager","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"814e07fc0827ef6291e86318e7c4593f556fc327_lout","baseUrl":"https://therightsmanager.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://therightsmanager.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5ce217fb-7345-440b-980c-086134bc1bf3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5e242b4ef44449c1a04dafbfa928fdbd","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}